Review management for car dealerships
Buyers walk onto a lot expecting a fight. A dealership whose reviews describe a straightforward sale and an honest service department starts every conversation ahead.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a dealership
Sales and service are two different businesses
A buyer reviews the salesperson and the finance office. A service customer reviews wait times and the advisor. Both land on the same profile, and both need answering.
The volume is too high to answer by hand
A busy dealership gets reviews every week from both departments. Writing a thoughtful reply to each one is a job nobody has time for, so most go unanswered.
Service visits rarely get the ask
Sales staff are trained to ask for reviews at delivery. Oil changes and repairs are far more frequent and almost never get the same treatment.
When to ask
A day or two after delivery for a sale, and the day after pickup for a service visit.
What customers search
car dealership near me, used cars near me, and brand-specific dealer and service searches - where buyers compare dealers on rating and read how complaints were handled.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a dealership has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a dealership gets
Questions from car dealerships
Can we connect more than one rooftop?
Yes. Each location connects its own Google profile, and extra locations are $99 a month each.
Our sales team already asks at delivery. Why add this?
It covers the customers who said yes and never got round to it, and it covers the service department, where most customer visits actually happen.
Your Rep starts with a reply
Built for a dealership.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.