Review management for dental practices
Patients choose a dentist the way they choose any provider they are nervous about: by reading what other patients said. Your profile is the waiting room they see first.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a dental practice
Privacy limits what you can write back
You cannot confirm that someone is a patient or discuss their treatment in a public reply. Responses have to be warm and completely non-specific, which is harder to write than it sounds.
Anxious patients read every word
People who are nervous about the dentist read reviews more thoroughly than almost any other category. Both the review and your reply are being read closely.
Front desk staff have no time to ask
The checkout moment is busy with insurance and scheduling. Adding a review request to that conversation rarely survives a full day of patients.
When to ask
Later the same day, after a routine visit rather than a difficult procedure.
What customers search
dentist near me, emergency dentist, and dentist accepting new patients - searches where rating and review count filter the shortlist before anyone visits a website.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a dental practice has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a dental practice gets
Questions from dentists
Is this compliant with patient privacy rules?
Replies must never confirm someone is a patient or reference treatment. Repperly drafts non-specific responses, and you should have a person review anything clinical before it posts.
Can we ask patients for reviews at all?
Asking is fine. Offering anything of value in exchange is not, and Repperly never offers an incentive.
Your Rep starts with a reply
Built for a dental practice.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.