Review management for restaurants and cafes
Restaurants get reviewed more than almost any other business, whether or not they ask. The question is whether anyone is answering.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a restaurant
The volume is unmanageable by hand
Unlike most local businesses, restaurants get reviews without asking. The problem is not collection, it is that hundreds of reviews sit unanswered because nobody has an hour to write replies.
One bad night, reviewed immediately
A slow kitchen on a Friday produces reviews that night. Catching them quickly is the difference between a resolved complaint and a permanent one star.
Diners read the replies
People deciding where to eat read how the owner responds to criticism. A gracious reply to a harsh review often does more for you than the good reviews around it.
When to ask
For most restaurants the volume is already there - the priority is replying rather than asking.
What customers search
restaurants near me, best brunch near me, and cuisine searches where rating, review count and photos decide the booking.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a restaurant has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a restaurant gets
Questions from restaurants
We get too many reviews to reply to. Can this handle it?
That is the case it is built for. Auto-respond can handle four and five star reviews at volume while holding anything lower for a person.
Can we reply to reviews on other platforms?
Repperly works with Google Business Profile today. Google is where most local discovery happens, so it is the highest-value place to start.
Your Rep starts with a reply
Built for a restaurant.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.