Review management for med spas and aesthetics clinics
Aesthetic treatments are researched obsessively before anyone books. Reviews are where prospective clients decide whether they trust you with their face.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a med spa
Clients are discreet about treatments
Plenty of happy clients would rather not publicly associate themselves with a treatment. That is their call, and it means the ask has to be low pressure and easy to ignore.
Results take time to appear
Asking the day after a treatment asks about the appointment. Asking a few weeks later asks about the result, which is the review you actually want.
Replies are read as a sample of your judgement
A defensive reply to criticism reads as a warning sign in a category built on trust. Repperly holds low ratings for a person precisely because these need care.
When to ask
Once the result has settled - typically a couple of weeks after treatment rather than the next day.
What customers search
med spa near me, botox near me, and specific treatment searches where clients compare clinics on reviews and photos.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a med spa has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a med spa gets
Questions from med spas
Should we ask every client?
Ask everyone the same way. Asking only clients you expect to be happy is review gating, and it is against Google policy.
Can we respond to a review about a specific treatment?
Keep replies general and never confirm what someone had done. Invite them to contact the clinic directly instead.
Your Rep starts with a reply
Built for a med spa.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.