Review management for contractors and remodelers
A remodel is one of the largest purchases a household makes from a small business. Nobody signs that contract without reading reviews first.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a contracting business
Long jobs mean the ask lands late or never
A kitchen takes weeks. By the time it is finished, the person who would have sent the review request has moved on to the next project.
Buyers read the text, not just the stars
For a large job the rating gets you into consideration and the written reviews decide it. Detailed reviews are worth far more here than in a trade bought on speed.
The one difficult job defines the profile
Projects run long and budgets move. A single frustrated review, unanswered, becomes the thing every future customer reads first. A calm reply changes how it is read.
When to ask
At final walkthrough, when the customer is seeing the finished work for the first time.
What customers search
general contractor near me, kitchen remodel contractor, and home addition builder - considered searches where the review text does the persuading.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a contracting business has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a contracting business gets
Questions from contractors
Should we ask for a review before the punch list is done?
Usually not. Wait until the customer is satisfied the work is finished, or you are asking for a review of an unfinished job.
Can we ask subcontractors or suppliers to review us?
No. Google reviews are meant to come from customers, and reviews from people you pay are the kind that get removed.
Your Rep starts with a reply
Built for a contracting business.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.