Review management for law firms
Hiring a lawyer is a decision made under stress. Reviews are where prospective clients decide who sounds like they will actually take care of them.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a law firm
Confidentiality limits every reply
You cannot confirm someone was a client or reference their matter, even when a review is unfair. Replies have to be brief, professional, and entirely non-specific.
Clients do not think to review a lawyer
A matter concluding is a relief, not a prompt. Without an ask, most satisfied clients never leave anything.
Advertising rules apply to your responses
Bar rules on advertising and client communication govern what you write publicly. Treat every reply as published marketing, because that is what it is.
When to ask
After a matter concludes, once the outcome is known and the client is not mid-process.
What customers search
lawyer near me, and practice-area searches like personal injury attorney or family lawyer, where reviews and rating shortlist the firms that get called.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a law firm has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a law firm gets
Questions from law firms
Is asking clients for reviews allowed under bar rules?
Rules vary by jurisdiction and this is not legal advice. Most permit asking while restricting what you may say in response. Check your own state bar guidance before turning on automatic replies.
Can we reply to a review from someone who was never a client?
You can respond without confirming or denying any relationship. Keep it short and factual, and pursue removal through Google if it breaches their policy.
Your Rep starts with a reply
Built for a law firm.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.