Review management for roofing companies
A roof is expensive, rarely bought, and usually bought after something has gone wrong. Homeowners have no past experience to go on, so they lean on what your other customers wrote.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a roofing company
Storm work brings out the fly-by-nights
After a hailstorm, crews from out of town knock on every door in the neighbourhood. Homeowners know this, and a long, steady review history is how a local roofer shows it is not one of them.
Nobody sees the finished job up close
The customer cannot climb up and admire the flashing. What they remember is whether the crew showed up when promised, cleaned up the nails, and kept them informed. That is what the ask should remind them of.
Insurance claims drag the relationship out
When a job runs through an adjuster, the customer can be frustrated with the insurer and take it out on whoever is in the driveway. Those reviews need a calm, careful reply, which is why Repperly never answers a low rating on its own.
When to ask
A day or two after the crew has cleaned up and left, once the customer has walked the yard and seen nothing left behind.
What customers search
roofer near me, roof leak repair, and roof replacement cost - searches made by people who have never hired a roofer before and are reading reviews to find one they can trust.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a roofing company has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a roofing company gets
Questions from roofers
We do a lot of insurance work. Can we still ask for reviews?
Yes. Ask once the job is complete and the customer has seen the result, rather than mid-claim when they are still waiting on the insurer.
What about a review blaming us for the insurer denying a claim?
Reply politely and stick to what you did. Repperly holds low ratings for you to handle yourself, because a reply like that needs a person.
Your Rep starts with a reply
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