Review management for gyms and fitness studios
Joining a gym is a commitment people often hesitate over. Reviews from members who stuck with it are what tip someone from browsing to booking a first visit.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a gym
Cancellations get reviewed, progress does not
A member who had trouble cancelling will write about it. A member who has come three times a week for two years rarely will. Without asking, your profile tells the wrong story.
Prospects want to know who else trains there
Beginners worry about feeling out of place. Reviews that describe a friendly floor and helpful coaches are the reassurance they are looking for.
Equipment and cleanliness complaints add up
A broken machine or a messy changing room produces small, irritated reviews. Replying to each one with what you fixed shows the next visitor you are paying attention.
When to ask
A month or so after joining, once the new member has settled into a routine and is coming regularly.
What customers search
gym near me, 24 hour gym, and personal trainer near me - searches where people compare a few nearby options on rating, photos and recent reviews.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a gym has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a gym gets
Questions from gyms
Can we offer a free class or month in exchange for a review?
No. Any reward for a review breaks Google policy. Ask members honestly and leave it at that.
How should we respond to a review about cancelling?
Explain the process calmly and offer to help directly. Repperly holds low ratings for you, because those replies need care.
Your Rep starts with a reply
Built for a gym.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.