Review management for pest control companies
Nobody wants to tell the neighbours they had mice. Pest control is a trade customers are quietly grateful for and slow to talk about, which makes reviews harder to get than the work deserves.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a pest control company
Customers are embarrassed to post
Some people would rather not have their name next to a review about cockroaches. The ask has to be easy to ignore, and your replies should never repeat details about what was found in their home.
Results take a few visits to show
Most treatments need follow-up before the problem is gone. Asking after the first visit invites a review of the problem, not the result.
Plan customers are the quiet majority
Quarterly service customers keep paying because it works. They are the best source of steady reviews and the easiest to forget, since a visit where nothing happens never prompts anyone to ask.
When to ask
After the follow-up visit that confirms the problem is gone, or a few visits into a recurring plan.
What customers search
exterminator near me, termite inspection, and specific pest searches like bed bug treatment - often urgent searches where the map pack and its ratings decide who gets called.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a pest control company has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a pest control company gets
Questions from pest control
Will replies mention what pest the customer had?
They should not. Repperly writes replies that thank the customer without repeating anything private about their home.
What about a review saying the treatment did not work?
That one needs a person. Repperly holds low ratings so you can reply yourself and offer a follow-up visit.
Your Rep starts with a reply
Built for a pest control company.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.