Review management for cleaning services
Letting a stranger into your home is a big ask. Reviews are how a cleaning company proves it can be trusted with the keys before the first visit.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a cleaning company
Trust is the whole decision
People choosing a cleaner want to know that the same reliable person shows up and nothing goes missing. Reviews that talk about honesty and consistency do more than anything you could say yourself.
Regular clients stop noticing
A client who has had the same cleaner every other week for a year is happy, and also no longer thinks about it. Without an ask, their review never gets written.
One missed spot becomes a review
A move-out clean that misses the oven can produce an angry review the same day. Repperly alerts you to low ratings quickly, so you can offer to go back while the customer is still willing.
When to ask
After the first or second regular clean, once the client has seen the standard, or the day after a one-off deep clean.
What customers search
house cleaning near me, move out cleaning, and office cleaning services - searches where trust signals in the reviews matter as much as price.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a cleaning company has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a cleaning company gets
Questions from cleaning services
Our clients review the cleaner, not the company. Is that a problem?
No, it helps. Reviews that name a cleaner are some of the most persuasive you can get, and replies can thank them by name.
Should we ask commercial clients too?
If they are happy to, yes. Office managers can leave Google reviews like anyone else, and other businesses read them.
Your Rep starts with a reply
Built for a cleaning company.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.