Review management for veterinary practices
People choose a vet for an animal they love, and they read reviews accordingly. The emotion runs both ways, which is why replies here need more care than almost anywhere else.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a veterinary practice
The hardest days produce reviews
A pet that could not be saved, or an unexpected bill in an emergency, can produce a painful review. These must never be answered automatically, and Repperly will not answer them without you.
Routine visits go unreviewed
Vaccinations and check-ups are where most of your good care happens, and they are quiet, ordinary appointments. Without an ask, owners never think to write about them.
Pet owners read the replies
People choosing a vet look at how you respond to an upset owner. A kind, unhurried reply tells them more about your practice than any five star review.
When to ask
The day after a routine visit or a successful procedure, never after a euthanasia or a difficult outcome.
What customers search
vet near me, emergency vet, and animal hospital near me - searches where owners, sometimes in a panic, choose on rating and the tone of the reviews.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a veterinary practice has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a veterinary practice gets
Questions from veterinarians
Can we leave certain clients out of review requests?
Yes, for compassionate reasons such as a pet passing away. What you must not do is filter people based on whether you expect a good review.
How do we answer a review about cost?
Calmly and without sharing details of the case. Repperly holds low ratings so a person can reply.
Your Rep starts with a reply
Built for a veterinary practice.
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