Review management for optometrists
An eye exam is routine, a little dull, and done every year or two. Patients rarely think to review it, which means a practice with great care can still have a thin profile.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a optometry practice
Routine visits do not feel review-worthy
A good exam is quiet and quick. Patients leave satisfied and never think about it again, so your happiest patients are the least likely to post anything.
Frame and lens pickups are where complaints start
Most frustration comes later, when glasses take longer than expected or need adjusting. Those reviews are about the optical side, and a prompt, calm reply shows you fix things.
Patients compare practices, not just doctors
Someone new to the area chooses on the whole experience: booking, waiting, the exam, and the frame selection. Reviews that mention the front desk and the optical staff matter as much as the ones about the doctor.
When to ask
After glasses or contacts have been picked up and fitted, rather than straight after the exam.
What customers search
eye doctor near me, eye exam near me, and optometrist accepting new patients - searches where rating and review count decide which practice gets the booking.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a optometry practice has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a optometry practice gets
Questions from optometrists
Should we ask after the exam or after pickup?
After pickup usually works better. By then the patient has seen the whole experience and can actually see through their new glasses.
Can replies mention a patient’s prescription or condition?
No. Repperly writes replies that never confirm someone is a patient or refer to their care.
Your Rep starts with a reply
Built for a optometry practice.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.