Review management for physical therapy clinics
Physical therapy is a relationship over weeks, not a single visit. Patients who finish a plan have the best story to tell, and almost nobody asks them to tell it.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a physical therapy clinic
Discharge is the forgotten moment
The day a patient finishes their plan is when they are most grateful, and it is usually a quick goodbye at the desk. After that they are gone, and so is the review.
Many patients were sent by someone else
Referred patients often do not choose a clinic at all, but plenty can, and those who can are comparing reviews. The people who do not need you yet are reading what your discharged patients wrote.
Privacy shapes every reply
A reply cannot mention an injury, a surgery, or the fact that someone was treated at all. Repperly writes replies that thank people without confirming anything about their care.
When to ask
Shortly after discharge, when the patient has reached their goal and is no longer coming in.
What customers search
physical therapy near me, sports injury rehab, and post-surgery physical therapy - searches where patients with a choice compare clinics on reviews.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a physical therapy clinic has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a physical therapy clinic gets
Questions from physical therapists
We get most patients through doctor referrals. Do reviews matter?
Patients often still get to choose where to go, and they check reviews before they do. Self-referred patients rely on them almost entirely.
What if a patient mentions their diagnosis in a review?
That is their choice. Your reply should still not repeat it or confirm they were treated. Keep it general and thank them.
Your Rep starts with a reply
Built for a physical therapy clinic.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.