Review management for insurance agencies
Insurance is bought on trust and judged at claim time. An independent or captive agency that answers the phone when it matters has a story worth telling, and reviews are where it gets told.
Marcus R.
Called about a leak under the sink on a Sunday and Danny was out within the hour. Fixed it, showed me what went wrong.
Bell Plumbing
In your voiceAppreciate you calling us Marcus. Danny said that fitting was on its last legs, so good thing you caught it.
Why reviews are hard for a insurance agency
Nothing happening is the good outcome
A well-placed policy that renews quietly every year does not feel like something to review. The clients who are happiest with you have usually never needed to think about you.
Claims frustration lands on the agent
When a carrier is slow or denies a claim, the client often reviews the agency they know. Those reviews need a careful, factual reply, and Repperly will not post one without you.
Compliance limits what you can promise
Replies should never discuss someone’s policy, coverage, or claim in public, and should not promise outcomes. Short, general, and appreciative is the right tone.
When to ask
After a claim is handled well, or shortly after a new policy is bound and the client has seen how easy it was.
What customers search
insurance agent near me, home and auto insurance quotes, and independent insurance agency - searches where local agencies win by looking more trustworthy than a call centre.
Water heater died the night before Thanksgiving. Squeezed us in at 7am.
Took a day longer than quoted but they kept me posted the whole way.
Tech showed up outside the window and I had already left for work.
Everything in one inbox
Every review a insurance agency has ever received, imported on connection, with anything unanswered or below three stars pushed to the top where you will actually see it.
What a insurance agency gets
Questions from insurance agents
Can replies mention a client’s policy or claim?
They should not. Repperly writes general replies that thank the client without discussing anything about their coverage.
We are a captive agency. Can we still collect reviews?
Check your carrier’s rules on online reviews and marketing first. Where they allow it, asking clients works the same way.
Your Rep starts with a reply
Built for a insurance agency.
$199 a month, cancel any time. Nothing posts to your Google profile until you say so.